Visitor Service Coordinator

• Collaborate with Visitor Services team to ensure a seamless and positive guest experience.
• Support the Visitor Service & Volunteer Manager with staff scheduling for front line Visitor Services Associates & Garden Shop.
• Crosstrain in a variety of Visitor Services roles with the ability to provide backup support (Garden Monitor, Kiosk, Garden Shop & Front Desk).
• Provide general administrative support to the Visitor Services Department.
• Assist with visitor feedback collection and reporting.

• Support the Volunteer program: including recruitment, orientation, training, and evaluation of all garden volunteers in all roles.
• Coordinate scheduling and communications for all volunteers, ensuring shifts are filled, and volunteers have the information needed to complete their shifts.  
• Maintain accurate volunteer records, hours, and contact information.
• Work with the Events team to plan and execute volunteer appreciation events.
• Foster and train all volunteers to support a welcoming, inclusive, and respectful culture in the Garden.
• Administer and enforce the Volunteer “Code of Conduct” and Volunteer Handbook

• Coordinate Lotusland’s Jr. Botanist program (4^th Grade Field Trips) including scheduling, materials preparation, data collection and acting as the primary liaison for Lotusland’s contracted educators through Explore Ecology and for the teachers.
• Coordinate other education group tours, especially college and university programs.

• Respond promptly to inquiries from schools, community groups, and prospective volunteers.
• Maintain databases and generate reports on volunteer activity, guest experience, and educational impact.
• Maintain databases and generate reports on volunteer activity, guest experience, and educational impact, while managing accurate record-keeping, data entry, and organized correspondence for the Education Department.
• Organize and inventory materials and supplies for Volunteers, Visitor Services, and Educational programs.

Team Collaboration

• Works closely with the Visitor Services & Volunteer Manager and other department leads to support the evolving program development and guest experience goals.
• Provide support for cross-departmental programs and events.
• Participate in staff meetings, training sessions, and planning sessions.

• Bachelor’s degree in education, museum studies, environmental studies, public horticulture, hospitality. or a related field.
• 1–2 years of experience in volunteer coordination, program coordination, project management and/or other experience and education to demonstrate complex program execution abilities.
• 1-2 years of experience in complex scheduling.
• Strong organizational, communication, and interpersonal skills.
• Proficiency with Microsoft Office and database software and/or volunteer management software.
• Ability to work independently and collaboratively.
• Comfortable working outdoors and in a public-facing role.

• Lotusland’s administrative offices are on a historic 2-story estate in a 37-acre garden.    
• Frequent sitting and standing, walking, bending, and climbing stairs with occasional lifting of light loads (25 lbs.)   
• Requires working outside at times and the ability to comfortably move around the garden.    
• Frequent work on the telephone and computer (repetitive movement – typing)    
• Frequent standing, sitting, walking, climbing stairs and bending with occasional lifting of light to moderate loads (25 lbs.)    
• Occasional driving of company electric golf carts.   

• Health, dental, & vision care.   
• Voluntary Colonial Supplemental Insurance & Life insurance.
• Flexible Spending Account & Dependent Care.
• 403(b) & ROTH Retirement plans with an employer match after two years and up to 5%.     
• Paid vacation and sick leave.
• Eleven paid holidays.    

• Employment background/criminal check is required.   

Lotusland Core Values:    
Accountability: We take ownership of the commitments we make, holding ourselves accountable for our actions and decisions, both to ourselves and those we lead.    
Teamwork and Collaboration: Our roles are interdependent, requiring intentional collaboration within teams to consistently achieve our mission.    
Communication: Effective communication is crucial for building trust among our staff, board, and the larger community. We strive to share information clearly, consistently, and in a timely manner to foster understanding and commitment across our organization.    
Trust: We aim to cultivate mutual respect and open communication throughout the organization. Employees are encouraged to openly share their perspectives and feel secure in taking risks to enhance the organization's effectiveness.    
Integrity: Aligned with our guiding principles of honesty, fairness, and decency, we promote a strong ethic of integrity among individuals and leaders.    
Lotusland is an equal opportunities employer. We acknowledge that equal employment opportunities for all people are fundamental to human value. Each employee will be considered based on individual ability and merit, without regard to race, color, age, religion, national origin, disability, sexual orientation, sex, or marital status.    

No recruiters or agency calls please.